Frequently Asked Questions
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Yes. We focus on authentic sneakers for customers across South Africa. At Laced Up, we’re committed to offering genuine pairs from trusted brands like Nike, adidas, Jordan and more. If you’re looking for an authentic sneaker store in South Africa, we aim to make shopping simple, secure and reliable.
Yes. Laced Up currently ships within South Africa only. We offer free delivery and fast, reliable shipping so you can shop sneakers online with confidence, wherever you are in South Africa. Delivery timelines may vary slightly depending on your location, but we aim to keep the process smooth and dependable from checkout to doorstep.
We currently accept secure online payments through SnapScan and Payfast. This gives customers a safe and reliable way to shop sneakers online in South Africa. As Laced Up grows, we may introduce additional payment options, but secure checkout remains a top priority.
If you’re unsure which size to order, visit our UK Sneaker Size Chart for guidance before buying. Because sizing can vary slightly between brands and models, we recommend checking the chart carefully before placing your order. If you still need help, contact us and we’ll do our best to point you in the right direction.
If you need help with a return or exchange, please review our Refund & Return Policy for the latest terms and steps. We want you to feel confident when shopping with Laced Up, so we recommend checking your size carefully before ordering and contacting us if you have any questions before purchase.
Yes, Laced Up offers free delivery on all orders within South Africa.
Delivery times may vary depending on your location, but we aim to provide fast and reliable shipping across South Africa.
No, we currently only ship within South Africa.
Once your order has been processed and shipped, tracking details will be provided where available.
Laced Up focuses on authentic sneakers and a reliable shopping experience for South African sneaker lovers, collectors, and everyday shoppers.
We stock a growing range of authentic sneakers from brands such as Nike, adidas, New Balance, Y-3, and more.
Our collection includes a mix of classics, everyday favourites, and standout styles, depending on availability.
Yes, all sneakers sold by Laced Up are new unless clearly stated otherwise.
Yes, Laced Up provides a UK sneaker size chart to help customers choose the right fit.
If you’re between sizes, we recommend checking the size chart carefully and contacting us if you need guidance before ordering.
No, sizing can vary slightly between brands and models, which is why checking the size guide is always recommended.
If you need to make a change, contact us as soon as possible and we’ll do our best to assist before the order is processed.
If you receive the wrong item, contact our support team and we’ll help resolve the issue as quickly as possible.
Please contact us as soon as possible if your order arrives damaged so we can assist you.
You can reach us through our Contact Us page if you need help with an order, sizing, delivery, or general sneaker questions.
